Terms of Service and Privacy Policy

Last Updated: January 09, 2024

Privacy Policy

1. Information We Collect:

We receive, collect, and store the information you provide on our website or through other means. This includes, but is not limited to:

– Internet Protocol (IP) address
– Login information
– Email address
– Password
– Computer and connection information
– Purchase history
– Personally identifiable information (name, email, password, communications)
– Payment details (credit card information)
– Comments, feedback, product reviews, recommendations
– Personal profile


2. Use of Information:

We collect both non-personal and personal information for the following purposes:

– Providing and operating our services
– Offering ongoing customer assistance and technical support
– Contacting visitors and users with service-related notices and promotional messages
– Creating aggregated statistical data for service improvement
– Compliance with applicable laws and regulations


3. Data Storage:

Our company is hosted on the Siteground platform, which stores data on secure servers behind a firewall. Your data may be stored through Siteground’s data storage and databases.


4. Payment Information:

All direct payment gateways offered by Siteground adhere to PCI-DSS standards, ensuring secure handling of credit card information.


5. Communication:

We may contact you for account notifications, dispute resolution, fee collection, surveys, updates, or as necessary to enforce agreements. We may contact you via email, telephone, text messages, and postal mail.


6. Opt-Out:

If you wish to stop the processing of your data, please contact us at help.totalcare@gmail.com or send us mail.


7. Visitor Information Protection:

Your personal information is stored securely and is accessible only to a limited number of authorized personnel. Sensitive/credit information is encrypted via SSL technology. Transactions are processed through a secure gateway provider and are not stored on our servers.


8. Cookies:

We may use cookies for tracking purposes. You can manage cookie preferences in your browser settings, but disabling them may affect site functionality.


9. Third-Party Disclosure:

We do not sell, trade, or transfer personally identifiable information to outside parties.


10. Google Services:

We implement Google services, including Remarketing with Google AdWords, Google Display Network Impression Reporting, and Demographics and Interests Reporting.


11. COPPA Compliance:

We do not specifically market to children under 13.


12. Fair Information Practices

In the event of a data breach, users will be notified via email within 7 business days.


13. CAN-SPAM Act Compliance:

We collect email addresses to send information and respond to inquiries. To comply with CAN-SPAM, we agree not to use false subjects, identify messages as advertisements, include our business address, monitor third-party email marketing services, honor opt-out requests, and allow users to unsubscribe.


14. HIPAA Privacy Policy:

In compliance with HIPAA, we do not use or disclose PHI other than as permitted, do not sell PHI, store PHI securely, ensure confidentiality, and limit the use and/or disclosure of PHI to the minimum necessary.


15. Policy Changes:

We reserve the right to modify this privacy policy. Changes will be effective immediately upon posting. Material changes will be notified.


16. Contact Information:

If you would like to access, correct, amend, or delete any personal information, please contact us at help.totalcare@gmail.com or by mail.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications/reminders concerning the status of your scheduled appointment(s), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners for the purpose of enabling and operating our text messaging program.

SMS Terms of Service

By consenting to Alexandria Total Care Chiropractic SMS marketing, you agree to receive recurring text notifications concerning appointment reminders, text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of care.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at help.totalcare@gmail.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy below to determine how we collect and use your personal information.

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